Student record issues
Student has a login but no student record
Use Sync existing students to create records for unlinked accounts. Always run with Dry run first. See Sync existing students.
Admission number is wrong tier
Admission numbers are generated from the tenant's tier_type JWT claim at the time of creation: PRI-, SEC- or UNI-. If the wrong prefix was used, the tenant tier may have been misconfigured at provisioning. Contact your platform operator.
Cannot delete a student record
Hard delete is audited and only available to Admin. Withdrawn students are kept — use Withdraw to remove them from active lists without deleting the record.
Student not appearing in attendance or assessment
The student must be enrolled in the course. Go to the course's Enrollments tab and add the student.