Teacher record issues
Teacher has a login but no teacher record
Use Sync existing teachers to create records for unlinked accounts. Always run with Dry run first. See Teachers overview.
Employee number already exists
Employee numbers (TCH-yyyy-0000) are allocated with retry on unique-index races. If a conflict persists, contact your platform operator to check for duplicate records.
Cannot change employee number via API
Employee numbers are immutable through the API by design. Contact your platform operator if a correction is needed at the database level.
Teacher not appearing in course assignment
The teacher must have an active account with the Teacher or FormTutor role. Check Users → User list and confirm the role is assigned.