Assessment issues
I cannot edit a result
Results can only be edited in Draft or Returned status. If the result is Submitted, Approved or Published, ask an Admin or Moderator to return it for corrections.
Results are not appearing on the student's transcript
Only Published results appear on transcripts. Check the result status — it must be Published, not just Approved.
Grade scale is missing
If no grade scale is configured for your tier, the first grading action seeds a built-in default (Primary A–F, Secondary 9–1, University 5.0 GPA). Go to Assessment → Grade scales to customise it.
Exam marks cannot be saved
- Score and Absent are mutually exclusive — clear one before setting the other.
- Score must be ≤ the exam's max score.
- Cancelled exams cannot have marks captured.
University: registration rejected
| Reason | Fix |
|---|---|
| Prerequisite not met | The student must have a published result meeting the minimum grade points for the prerequisite course |
| Duplicate active registration | The student is already registered for this course in this session |
| Course not active | Contact an Admin to activate the course |