Welfare issues
Cannot edit a closed incident
Closed incidents are terminal and cannot be edited or reopened. If a correction is needed, contact an Admin to review the audit trail and create a new incident if appropriate.
Cannot resolve an incident
Resolving requires a resolution note. Enter a note in the Resolution field before selecting Resolved.
Confidential incident is visible to other staff
Confidential incidents are only visible to managers (Admin/Moderator) and the staff member who reported them. If a non-manager staff member can see a confidential incident, check whether they are listed as the reporter. If not, contact your platform operator.
Cannot delete an immunisation record
Deleting immunisation records is restricted to Admin and Moderator. Teachers and Form Tutors can view but not delete.
SEND plan cannot be moved to Active
A SEND plan must be in Draft status to move to Active. If it is already Active or beyond, use the Add review action to move it to UnderReview.
Medical profile not saving
All required fields must be filled in. The temperature field (clinic visits) must be between 25 °C and 45 °C. Immunisation dates cannot be in the future.