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Troubleshooting & FAQ

I don't see a feature​

See Entitlements and feature flags.

I can't sign in​

  • Check your email address and password.
  • If MFA is enabled, enter the 6-digit code from your authenticator app.
  • If you have lost your authenticator app, use a recovery code.
  • If you have no recovery codes, contact your administrator to reset MFA.

My invitation has expired​

Invitations expire after 48 hours. Ask your administrator to send a new one.

I can't complete my invitation​

  • Make sure you are using the link from the most recent invitation email.
  • Check that the link has not expired (48 hours).
  • Try opening the link in a private/incognito browser window.

Import errors​

See Bulk import troubleshooting.

Attendance device is offline​

See Attendance device troubleshooting.

Payment or receipt issues​

See Finance troubleshooting.

Assessment issues​

See Assessment troubleshooting.

Welfare issues​

See Welfare troubleshooting.

Operations issues​

See Operations troubleshooting.

Campus issues​

See Campus troubleshooting.

MFA or sign-in issues​

See MFA and platform troubleshooting.

Webhook or integration issues​

See Integrations troubleshooting.