How to report a problem

Use Feedback & complaints when a result will not generate, a record is missing or wrong, an upload fails, or a fee or finance report does not add up.

1. Open Feedback & Complaints in the navigation, or go to /support.
2. Select Submit ticket.
3. Choose the Category that best matches the problem.
4. Give the ticket a clear Title, for example "JSS2 results show no grades for three students".
5. In the Description, include:
   • what you did and what happened instead;
   • the student number or staff record affected;
   • the class, exam, report or date involved;
   • any error message, copied exactly.
6. Add a Contact email or Contact phone if the team should reach you outside ImpartLab.
7. Select Submit ticket and note the ticket number that appears.

Check progress

The list shows your tickets with their current status. Select a row to read the description and any resolution note. If a manager needs more detail they can reopen the ticket and it returns to InProgress.

Related

• Feedback & complaints