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Send a campaign

Before you start​

  • Role required: Admin, Moderator, Teacher or Form Tutor
  • Setup needed: At least one channel (email, SMS or WhatsApp) must be configured by the operator

Steps​

  1. Go to Messaging → Campaigns and select New campaign.
  2. Choose a template or write a subject and body directly.
    • Use {{name}}, {{studentName}}, {{email}} or {{phone}} as placeholders — they are replaced per recipient.
  3. Select the audience: active students, active teachers or linked guardians.
  4. Optionally filter by tier, year group, form, programme or level.
  5. Select Preview to see audience counts, how many have no address and a 25-row sample.
  6. Select Save and send.

Audience limit​

A single campaign holds at most 2,000 recipients. Split larger audiences into multiple campaigns.

Delivery statuses​

StatusMeaning
SentDelivered successfully
FailedProvider error — check the delivery detail
SkippedNo address or channel not configured