Send a campaign
Before you start
- Role required: Admin, Moderator, Teacher or Form Tutor
- Setup needed: At least one channel (email, SMS or WhatsApp) must be configured by the operator
Steps
- Go to Messaging → Campaigns and select New campaign.
- Choose a template or write a subject and body directly.
- Use
{{name}},{{studentName}},{{email}}or{{phone}}as placeholders — they are replaced per recipient.
- Use
- Select the audience: active students, active teachers or linked guardians.
- Optionally filter by tier, year group, form, programme or level.
- Select Preview to see audience counts, how many have no address and a 25-row sample.
- Select Save and send.
Audience limit
A single campaign holds at most 2,000 recipients. Split larger audiences into multiple campaigns.
Delivery statuses
| Status | Meaning |
|---|---|
| Sent | Delivered successfully |
| Failed | Provider error — check the delivery detail |
| Skipped | No address or channel not configured |